Privacy policy
Introduction
VPS Plumbing Services is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection of personal information
We may collect personal information from you when you:
- Use our website
- Contact us via phone, email, or our online form
- Request a quote or book our services
- Apply for employment with us
The types of personal information we may collect include:
- Name, address, and contact details
- Payment information
- Property details relevant to plumbing services
- Any other information you provide to us in connection with our services
Use of personal information
We collect and use your personal information for the following purposes:
- Providing plumbing services and customer support
- Processing payments and maintaining accounts
- Improving our services and website functionality
- Sending you information about our services, promotions, and updates
- Complying with legal and regulatory obligations
Disclosure of personal information
We may disclose your personal information to:
- Our employees and contractors who need the information to perform their duties
- Third-party service providers who assist us in operating our business
- Government agencies or regulatory bodies as required by law
- Other parties with your consent or as permitted by law
We do not sell or rent your personal information to third parties for marketing purposes.
Security of personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, and regular security audits.
Access and correction of personal information
You have the right to access and correct your personal information held by us. To request access or make corrections, please contact us using the details provided below.
Cookies and website analytics
Our website may use cookies and analytics tools to improve user experience and collect non-personal information about website usage. You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our website.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and the revised policy will apply from the date of posting.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. We will investigate and respond to your complaint within a reasonable timeframe.
Contact us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:
VPS Plumbing Services
Parramatta, Sydney, Australia
Email: info@vpsplumbing.com.au
This privacy policy was last updated on 12/10/2024.